Refund policy

Refunds are returned to the original payment method within 7 business days after inspection and approval.

Return eligibility

Returns must be requested within 30 calendar days of delivery and require a return merchandise authorization. To qualify, the spa must be unused, uninflated, never filled with water, and in its original condition and packaging.

Return shipping and refunds

For a buyer-remorse return, the customer pays return freight. For a damaged or incorrect item, Off Hours covers return freight. Original outbound shipping is nonrefundable except for damaged or incorrect items. No restocking fee applies.

Approved returns

For an approved return, Off Hours provides the next steps and return destination in writing. Please do not send a product to a warehouse or other location until you have received those instructions.